Privacy Policy

Last updated: 27 October 2026

At Causeway Laser Co., we respect your privacy and take the protection of your personal information seriously.

This Privacy Policy explains what information we collect, how we use it, who we may share it with and your rights under applicable data protection legislation.

1. Who We Are

Causeway Laser Co. is an independent laser engraving and personalised products business based in Coleraine, Northern Ireland.

Business Owner: Jack Bradberry, trading as Causeway Laser Co.

Business Address: 11 Bushmills Road, Coleraine, BT52 2BN

Email: customersupport@causewaylaserco.com

Website: https://causewaylaserco.com

For the purposes of applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, the business owner is the data controller responsible for personal information processed by Causeway Laser Co.

2. Information We Collect

Depending on how you interact with our business, we may collect:

  • Contact Information: Name, email address, telephone number and postal address.

  • Order Information: Products purchased, order numbers, personalisation requests, delivery instructions and transaction records.

  • Customer-Supplied Content: Names, dates, photographs, artwork, logos and other information provided for personalised products.

  • Communications: Emails, messages, enquiries and correspondence relating to orders or customer service.

  • Payment Information: Payment confirmations, transaction identifiers and other limited payment information made available to us by our payment provider.

  • Website Information: Technical information such as IP addresses, browser details and website activity where collected through our hosting platform or enabled website technologies.

Payment card details are processed through our third-party payment provider, Stripe. We do not need to receive or store customers' complete card details ourselves to fulfil website orders.

3. How We Use Your Information

We use personal information for legitimate business purposes, including:

  • Processing, producing and fulfilling orders.

  • Creating and personalising products.

  • Arranging delivery or local collection.

  • Communicating with customers about their orders.

  • Processing payments and refunds.

  • Handling enquiries, complaints and disputes.

  • Maintaining financial and accounting records.

  • Protecting our website and business against fraud, misuse and unauthorised activity.

  • Meeting our legal and regulatory obligations.

We do not sell customer personal information to third-party marketing companies.

4. Our Legal Basis for Processing Information

We process personal information under one or more of the following lawful bases:

Contractual Necessity

Where information is required to process and fulfil an order, provide requested services or take steps at your request before entering into a contract.

Legal Obligation

Where we must retain or disclose information to comply with applicable laws, including tax, accounting and consumer protection requirements.

Legitimate Interests

Where reasonably necessary for the operation and protection of our business, including responding to enquiries, maintaining appropriate records, preventing fraud, managing disputes and improving our services, provided those interests are not overridden by individuals' rights and freedoms.

Consent

Where consent is required, such as for certain marketing communications or non-essential website cookies.

Where processing relies on consent, that consent may be withdrawn at any time. Withdrawal does not affect processing carried out lawfully beforehand.

5. Personalised Products & Customer-Supplied Content

Some orders require customers to provide photographs, names, dates or other personal information to create personalised products.

We use this information for the purposes of preparing, producing and fulfilling the requested order, and dealing with any related enquiries or disputes.

Customers should only provide photographs, artwork or other personal information that they are entitled to share for the intended purpose.

We do not use customer-supplied personal photographs or memorial images in advertising, promotional material or social media posts without appropriate permission.

Customer-supplied content is retained only for as long as reasonably necessary for the purposes for which it was collected, including any applicable legal obligations or legitimate claims.

6. Sharing Your Information

We only share personal information where reasonably necessary for operating our business or where required or permitted by law.

This may include:

  • Hostinger: Our website hosting and eCommerce platform.

  • Stripe: Our online payment processor.

  • Delivery Providers: Such as Royal Mail or other couriers used to deliver orders.

  • Accounting and Professional Service Providers: Where required for bookkeeping, tax compliance or professional advice.

  • Public Authorities: Where disclosure is legally required or otherwise lawfully permitted.

We share only the information reasonably necessary for the relevant purpose.

Service providers may process information on our behalf or, where applicable, act as independent data controllers under their own legal obligations and privacy policies.

7. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal compliance, customer service, accounting and the establishment or defence of legal claims.

Business and financial records are retained for the periods required under applicable tax and accounting legislation. For self-employed tax records, this will normally be at least five years after the relevant Self Assessment filing deadline.

Order and transaction records may also be retained where reasonably necessary to manage disputes, warranty matters or legal claims.

Customer correspondence and personalisation files are reviewed and deleted when no longer reasonably required, unless continued retention is justified by an applicable legal obligation or lawful business purpose.

Marketing information is retained until consent is withdrawn, an objection is received or it is otherwise no longer required. Limited suppression records may be retained to ensure that marketing objections are respected.

8. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of information where the law provides that right.

  • Request restriction of certain processing activities.

  • Object to processing based on legitimate interests.

  • Request transfer of eligible personal information.

  • Withdraw consent where processing relies on consent.

You have the right to object at any time to the use of your personal information for direct marketing.

These rights are subject to applicable legal conditions and exceptions.

A request for deletion does not automatically require us to erase information that we must retain to meet legal obligations or that we are otherwise legally entitled to retain, including records necessary for the establishment, exercise or defence of legal claims.

Requests can be submitted to customersupport@causewaylaserco.com.

We may request reasonable information to verify your identity before disclosing or changing personal information.

We will respond within the timeframes required by law, generally within one calendar month, subject to applicable extensions or permitted pauses.

9. Marketing Communications

We may send marketing communications where you have provided valid consent or where otherwise permitted by applicable electronic marketing laws, including the existing-customer exception where its conditions are met.

Marketing communications will provide a straightforward way to unsubscribe or object to further marketing.

We do not treat the placement of an order as automatic consent to receive unrestricted marketing communications.

Essential order-related messages, including payment confirmations and delivery updates, are separate from marketing communications.

10. Cookies & Website Technologies

Our website uses cookies and similar technologies where necessary to support website functionality, including shopping baskets, checkout processes and security.

Additional technologies may be used for website analytics or marketing where those features are enabled.

Where required by law, we will obtain appropriate consent before using non-essential cookies or similar tracking technologies.

Customers can manage available cookie preferences through our website's consent controls, where provided, and through their browser settings.

Further information about cookies and associated choices will be provided through our website's cookie notice or cookie settings.

11. Information Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

We use established third-party service providers for website hosting and payment processing.

Access to customer information is restricted according to business needs.

While reasonable precautions are taken, no electronic system or internet transmission can be guaranteed to be completely secure.

12. International Data Transfers

Some service providers may process or store personal information outside the United Kingdom.

Where international transfers are subject to applicable data protection restrictions, they must be supported by an appropriate legal mechanism, such as an adequacy decision or recognised contractual safeguards.

You can contact us for information about international transfers relevant to your personal data and the safeguards used.

13. External Websites

Our website may contain links to external websites or services.

We are not responsible for the privacy practices of independent third-party websites.

We recommend reviewing their relevant privacy policies before supplying personal information.

14. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can investigate and respond.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

ICO Website: https://ico.org.uk

ICO Telephone: 0303 123 1113

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business activities, technology, legal obligations or data handling practices.

The current version will be available on our website with its latest revision date.

Where required by law, we will provide additional notice or obtain fresh consent before introducing relevant changes.

16. Contact Us

For questions about this policy or requests relating to your personal information, please contact:

Causeway Laser Co.

Email: customersupport@causewaylaserco.com

Website: https://causewaylaserco.com